You can refund payments to private bills collected using Stripe. The total amount paid is refunded to the credit or debit card the patient used to make the payment.
Steps
1. From the patient's chart, go to the Private Billing section, and click the payment you want to refund to open it.
2. In the History section, click the x next to the payment description.
If the patient paid with a credit card, this refund confirmation window appears. Click Okay to continue.
If the patient paid with a debit card, a confirmation window appears with instructions to process the refund. Click Okay to continue, and complete the refund through the terminal.
Once confirmed, a refund is issued. The payment is removed from the History section and the bill reverts to the Pending status and shows as unpaid.
💡 Tip: Depending on your configuration, you may see a credit card icon in the History. Click it to view the Stripe receipt. You can use the receipt number to look up the transaction details in your Stripe dashboard.
Updated April 29, 2026