Snoozing inbox items

How to manage recalls and future tasks within your Inbox

Updated over a week ago

🎞️ View video tutorial: Creating recalls

We recommend that you use your Inbox as a task list. Use the snooze feature to schedule reminder tasks, such as recalling a patient. Snoozing also enables you to better organize your inbox by hiding items until a future date. This enables you to concentrate on what needs to be done today.


1. To snooze a new or existing message:

  • To snooze an existing message, from the main menu, click the Inbox icon. At the right of the inbox item you want to snooze, click the snooze icon.

  • To snooze a new message, first, start a new message (see Creating and sending messages to users). Then, in the top-right corner of the New Message window, click the clock icon.

The Snooze Until window appears.

2. From the Snooze Until list, select a date. This determines when you will see the message again in the Inbox.

💡 Tip: You can also select a custom date. At the bottom of the Snooze Until window, click Custom Date > select a date from the calendar > Select.

3. As soon as you select a time from the Snooze Until window, the item disappears from your inbox and is stored in your snoozed messages.

💡 Tip: To view all of your snoozed items, click the snoozed messages icon (clock) in the Inbox. For more information, see Viewing snoozed inbox messages.

Updated June 21, 2022

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