TELUS Collaborative Health Record (CHR) has a messaging feature that lets you communicate electronically with other users in your clinic.

You can send messages from the inbox or from the patient's chart when you want to communicate with other users. For example, after reviewing a diagnostic test for a patient, she needs to come into the clinic for a follow up. You can send a message to the front staff to contact the patient and book an appointment.

You can attach patient files to a message sent from the inbox, whereas you can attach the entire patient chart to a message sent from the patient's chart.

💡 Tip: You can also use the messaging feature as a task list by sending yourself an action or reminder message, for example remember to send a patient an email. This appears in your list of inbox items.

You can send a message immediately or schedule it to be sent at a later date.

Steps

  1. To send a message from the chart, click the messaging icon at the top of the chart.

  2. To send a message from the inbox, click +Message in the top right corner).

    The New Message window appears.

  3. (Optional) If you want to schedule a message to be sent at a later date, click the clock icon and select when you want the message to send. For example, you can create a task request for your front staff to receive in one week.
    📌 Note: From the Snooze Until window, you can select a specific date by clicking Custom Date, choosing the date and clicking Select.

  4. (Optional) If you want to schedule a message to be sent at a later date, click the clock icon and select when you want the message to send. For example, you can create a task request for your front staff to receive in one week.
    📌 Note: From the Snooze Until window, you can select a specific date by clicking Custom Date, choosing the date and clicking Select.

  5. Complete the message:
    a. (Optional) If your clinic has a message templates configured (See Creating message templates), click Template to select one to auto-populate the message details.
    📌 Note: If your clinic does not have message templates configured, the Template button is not available.

    b. Click in the To: field and type or select the clinic user(s) name.

    c.Click next to Title: to type a message subject.

    d. Click in the white box and type the text of your message.
    💡 Tip: You can format your text using the formatting bar at the top of the message body.

    e. (Optional) Click +Add Attachment to attach a file.
    📌 Notes:
    - Attachments can be any file in the patient's chart or a file uploaded directly from your device.
    - When sending a message from a patient chart, the entire chart is automatically attached.


    f. (Optional) If the message is high priority, select Mark as Urgent.

    g. (Optional) Select Unsubscribe from this conversation if you do not want to receive replies. This can be useful if you send a group of users a message.

    💡 Tip: If you minimise a message window, it is lowered to the bottom of the screen where you can retrieve it again by clicking on the speech bubble icon.

6. Click Submit to send the message.

Updated September 17, 2021

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