Patient Outbox

See all documents sent from a patient chart

Updated over a week ago

The Patient Outbox enables you to see sent items that are linked to a particular patient. You can review details of sent items and confirm if a fax was sent successfully.

The Outbox shows the following sent items for the patient:

  • Outgoing emails & faxes, such as prescriptions or letters

  • Printed items

  • Qnaires

  • Appointment confirmations and notifications

  • Patient portal messages

⚠️ Important: Incoming faxes and internal messages linked to the patient do not appear in the Patient Outbox.


1. From the patient chart, click Start/Open > Patient Oubox or, from the Quick Menu, click Patient Outbox.

The patient outbox opens.

2. Click an item to open it in a new window. Click on a Qnaire or notification to see what Qnaires were sent.

3. To filter the outbox and see only one item type (Messages, Notifications, Files via fax, Files via email or Print History), from drop-down list in the top-right corner of the Patient Outbox, choose the item type.

4. To see any newly-sent items, click the refresh icon. This is important if other users are working in the patient's chart at the same time as you.

📌 Notes:

  • Faxes can show a status of Failed. For more information, see Viewing outgoing items.

  • Other item types, such as SMS messages, do not show a failed status. If you need to confirm whether an SMS or email was successfully sent, reach out to the TELUS Health support team through the support bubble. We can track if the message was successfully sent or if the patient marked our emails as spam. Support cannot track if the patient's cell phone carrier blocked the message.

  • If the Sent To field is blank, the item failed to send. If you sent the item via both email and SMS and only one appears in the outbox, the other method failed. If you print the item, Sent To will always appear as blank.

  • To get more information about an appointment notification, navigate to the appointment on the schedule and click the Reminders tab (bell icon).

💡 Tip: In general, email is more reliable and easier to track than SMS. Whenever possible, use email.

Updated June 21, 2022

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