You can extract clinic-wide data from the TELUS Collaborative Health Record (CHR) into a password-protected CSV spreadsheet file.

The file is compressed within a ZIP file that you, or the recipient, can then extract later (see Downloading and using exported files).

⚠️ Important: To export data, your CHR account must have two-factor authentication enabled to enhance the security of your data. For more information, see Enabling two-factor authentication for your account.


1. From the main toolbar, click Settings > Data Export. A list of any previously exported data appears.

2. Click New Export. The Export Data window opens.

3. Choose the data to export, using the following table as reference:



Start Date

End Date

Choose the date range of the data you want to export.

Type of data to export

From the list, select the type of data to export and then specify the options. For example, if you choose to export received faxes, you can specify from which fax number.

For a full list of all the available types of data and the exact data elements, see Simple Export Contents.

File Name

If required, change the file name. By default, it is the type of data, followed by the date and time.

File Password

Type a password that will be required when you or the recipient extracts the data. The password must contain at least:

  • 15 characters

  • one number

  • one lowercase letter

  • one uppercase letter

5. Click Export.

The CHR processes the export. When it it ready, you will receive an email.

After the export is complete, you can then download and extract the file (see Downloading and using exported files).

Updated October 20, 2021

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