You can configure the TELUS Collaborative Health Record (CHR) to send automated notifications to providers to alert them about their appointments via an email or text message. You can configure the following appointment notifications:
Appointment notifications | Description |
Appointment Request | Providers receive a notification when a patient requests an appointment through the e-booking process or the requested status is applied internally. |
Appointment Confirmation | Providers receive a notification when an appointment status is confirmed. This includes booking internally and when a requested appointment is confirmed. |
Appointment Change | Providers receive a notification any time an appointment is changed. Specifically, when the date and/or time of the appointment are changed. |
Appointment Cancellation | Providers receive a notification when an appointment is cancelled. This includes deleting or removing an appointment internally, or a patient cancelling the appointment from their end. |
Appointment Booking | Providers receive a notification when an appointment has the status booked. |
📌 Note: When possible, use email notifications (which are free) instead of SMS messages (which come at a cost when you exceed your clinic's monthly limit). Refer to SMS overage charges for more information.
💡 Tip: For information about customizing appointment notifications for patients, refer to Customizing notification templates.
Steps
1. From the main menu, click Settings > Notifications > Practitioners.
2. To add a notification for all providers, ensure Related practitioner is set to All. To add a notification for a specific provider, click All and select the provider from the list.
3. Click the notification type and then click +Add.
4. Type the email or phone number and click Save.
💡 Tip: You can add multiple email addresses and phone numbers for a single notification. The number of contacts you add is displayed to the right of the notification name.
5. To edit an email or phone number, click the notification and then click the pencil icon. Make your changes and click Save.
6. To remove an email or phone number, click the notification and then click the trash can icon. Click Delete to confirm you want to delete the contact information.
Updated April 22, 2024