Once you are signed up for Health Report Manager (HRM) and TELUS Health has enabled it for your TELUS Collaborative Health Record (CHR) domain, your CHR account owner can view the import and pull logs for HRM. If you are not the account owner, contact TELUS CHR support. See Contact us.

You can:

  • Access the HRM import log. This shows all HRM transactions in the CHR. The status shows how many reports are successfully received, and any errors/warnings.

  • Access the HRM pull log. This shows details about each report downloaded from HRM as well as any processing errors.


  1. From the main menu, click Settings > OntarioMD.

  2. To access HRM import logs:

    • Click the Import tab.

    • Click an item with an error to see more details and download that log as a CSV file.

3. To access HRM pull logs, click the HRM tab > Pull Logs.

Last updated: April 1, 2022

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