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Customizing your personal two-factor authentication (2FA)
Customizing your personal two-factor authentication (2FA)

Enable, modify, or disable two-factor authentication for your CHR user account

Updated over a week ago

Regardless of your permission level in the TELUS Collaborative Health Record (CHR), you can enable or disable two-factor authentication (2FA) for yourself. You can also change how you receive two-factor authentication codes.

💡 Tip: Two-factor authentication using an authentication app is the most secure and the method we recommend.

📌 Note: If you are using PrescribeIT®, you must use SMS or an authenticator app to receive the two-factor authentication code. You cannot use email.


1. From the main menu, click Settings > Security.

💡 Tip: Alternatively, at the top of the main menu, click your avatar image > Security.

2. To disable two-factor authentication, select None.

3. When prompted to confirm, select the checkbox and click Disable 2FA.

4. To enable two-factor authentication or modify how you receive two-factor authentication codes, select Email, SMS (text), or Authentication App.

5. Depending on the authentication method you selected, complete the steps below.

Authentication method



  1. Click Save Setting.

  2. When prompted to authenticate, type your CHR password and click Submit.

    📌 Note: The CHR uses the email address you use to login.


  1. In the Phone number field, enter your mobile number and click Register Number.

  2. When prompted to authenticate, type your CHR password and click Submit. The system sends you a confirmation code to the mobile number registered.

  3. Type the code in the Confirmation Code field, and click Confirm Code.

  4. Click Save Setting.

    📌 Note: You can remove or update the mobile number by clicking Remove Number and confirming the action by clicking Okay. Follow the steps above to add a new number.

Authentication App

⚠️ Important: To use an authentication app, you must download an authentication app on your mobile device or desktop computer to generate verification codes, such as:

A Setup Authenticator App window appears with a QR code and alphanumerical code.

  1. Open the downloaded authentication app on your device.

  2. Scan the QR code with your camera, or manually enter the displayed code into into the app.
    A 6-digit code appears in your authentication app.

  3. Click Next.

  4. Enter the code in the 6-digit code field.

  5. Click Next. A confirmation message appears.

  6. Click Close.

  7. Click Save Setting.

💡 Tip: If you can't receive the 2FA code (for example, if you have misplaced your phone or are unable to login to your email), contact your clinic's CHR administrator. The administrator can temporarily change the two-factor authentication method or turn off 2FA for you. For more information, see Disabling two-factor authentication (2FA) for other users.

Updated January 19, 2023

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