If you have Edit Other Users permissions, you can unlock a specific user's CHR account.

Users are usually locked out of their CHR account if they have had a certain number of failed login attempts.

The number of sign-in attempts as well as lockout period, depends on your clinic's account security setting (see CHR account-wide security settings).


  1. From the main menu, click Settings > Account.

  2. In the Users List, scroll down to the user whose account needs unlocking and click Edit.
    The user's settings window appears.

  3. Select the Security tab.

  4. Under Unlocking, select the Unlock Account checkbox.

  5. Click Submit.

    An authentication window appears.

  6. Type your password in the Current Password field and click Submit.

    The user's CHR account has been successfully unlocked.

Updated September 17, 2021

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