A CHR User's account usually locks if they have attempted to login a certain number of times (the number of attempts can be configured under Security Settings). Depending on the account settings, a user can be locked out of their account between 15min to 24 hours.
Only Users with specific Permissions (Edit Other Users) can unlock a specific User's account. This will often be the Clinic Manager / CHR SuperUser.
How to Unlock a User's Account?
Navigate to Settings Module > Account
Select the User who has been locked out of their account from the Users List
Click on the Edit/Gear Icon, next to the User's Name
Navigate to Security Tab
Check Unlock Account
A new window will appear, asking the CHR user to provide their password
The User's Account has been successfully unlocked.
Last updated: March 2021