In Pathways (Virtual Visits), a patient action (process payments) can be assigned to patients to submit payments directly in Virtual Visits. This eliminates a clinic's need to save any credit card details in a patient's chart.
⚠️ Important: If you want the patient action (process payments) configured within your CHR account, contact our CHR support team.
📌 Note: Before you can collect payment during a Virtual Visit, you have to first select specific Unpaid Item(s).
Steps
From a patient chart, click Start/Open > Private Billing
Under the Unpaid Items section, select items by clicking their checkmark
Click Make a Payment
Now you are ready to collect a payment.
Navigate to the virtual visits window on the left of your screen
Click the Tasks and Tags Tab
Under Assigned patient tasks, click + Assign tasks
Select Private Payment <label>
📌 Note: The name of this label will vary from clinic to clinic.
Select the private bills you would like to collect payment for, and select Assign
📌 Note: Patients receives an assigned task (under Tasks). They can make a payment without giving the clinic their credit card details. See below image.
You can see that the payment has been processed by:
Clicking on the assigned patient task, Private Payment (Stripe),
OR
Open the Private Billing section to see that the processed (completed) payment.
Updated September 11 2024