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Collecting payments during a virtual visit, using Stripe (using Virtual Visits 2.0)
Collecting payments during a virtual visit, using Stripe (using Virtual Visits 2.0)
Updated over a week ago

In Pathways (Virtual Visits), a patient action (process payments) can be assigned to patients to submit payments directly in Virtual Visits. This eliminates a clinic's need to save any credit card details in a patient's chart.

⚠️ Important: If you want the patient action (process payments) configured within your CHR account, contact our CHR support team.

📌 Note: Before you can collect payment during a Virtual Visit, you have to first select specific Unpaid Item(s).

Steps

  1. From a patient chart, click Start/Open > Private Billing

  2. Under the Unpaid Items section, select items by clicking their checkmark

  3. Click Make a Payment

    Now you are ready to collect a payment.

  4. Navigate to the virtual visits window on the left of your screen

  5. Click the Tasks and Tags Tab

  6. Under Assigned patient tasks, click + Assign tasks

  7. Select Private Payment <label>

    📌 Note: The name of this label will vary from clinic to clinic.

  8. Select the private bills you would like to collect payment for, and select Assign

📌 Note: Patients receives an assigned task (under Tasks). They can make a payment without giving the clinic their credit card details. See below image.

You can see that the payment has been processed by:

  • Clicking on the assigned patient task, Private Payment (Stripe),

    OR

  • Open the Private Billing section to see that the processed (completed) payment.

Updated September 11 2024

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