TELUS Collaborative Health Record (CHR) users can refund private payments.

Steps:

  1. Open a Patient Chart and navigate to Start/Open Menu

  2. Select the Private Billing item

  3. Under All Payments, click on the specific payment you want to refund
    A window Continue Payment appears

  4. Click + next to the Refunded section

  5. From the new window,
    a. Select the Method of payment from the drop down menu
    b. (Optional) In the Amount field, change the currency and/ or amount
    c. (Optional) Change the Processed date by clicking on the calendar icon

    d. (Optional) Add an internal note in the Note Section

  6. Click Submit.
    This will take you back to the Continue Payment window.
    Note the message under the History section.

  7. Click Close

Alternatively, if you want to refund the set amount that was originally paid, there is a shorter way.

Steps:

  1. Open a Patient Chart and navigate to Start/Open Menu

  2. Select the Private Billing item

  3. Under All Payments, click on the specific payment you want to refund
    A window Continue Payment appears

  4. Click the X next to the specific payment message under the History section.
    A warning message will appear.

  5. Click Okay.

Last updated: April 2021

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