For appointments booked online using the eBooking tool, you can set which providers patients can book with based on the appointment type they select.

You can choose to allow patients to book only with their primary provider, or to book with any available provider who offers the selected appointment type.

When a patient selects an appointment type that can be booked with any provider, you can set the appointment type to either:

  • Display all available appointment slots for all providers at once (not giving the patient the option to choose a provider)

  • Or you can require the patient to choose the provider they want to book with first, and then display available appointment slots only for the selected provider
    💡 Tip: When this option is selected, you can choose alternate provider(s) patients can book with in the event that their primary provider isn't available.


1. From Settings, edit or add the appointment type. See Creating and modifying appointment types.

2. In the Edit Appointment Type or New Appointment Type window, under The Appointment can be booked with, select one of the following options:

  • Any practitioner offering the appointment: Patients are presented appointment times for all providers offering the appointment type (without first having to choose a specific provider to book with)

  • The patient's practitioner of choice: Patients are required to select a provider to book with. They're then presented with available appointment times for the provider they select.

  • The patients primary practitioner or alternate practitioners: Patients are presented with available appointment times with their primary provider.
    💡 Tip: If you want to allow patients to book this appointment type with alternative provider(s) (in the case that their primary provider isn't available), click no alternate practitioners selected, and then select the alternative provider(s).

3. At the bottom of the window, click Submit.

💡 Tip: You can choose how you want to display the provider's information: either just the name, just the avatar or name with avatar. From the main menu, click Settings > Scheduling > Extra Tab and select one of the options under Provider's Identity Display Option.

Updated: July 5, 2021

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