Each appointment type can have an automated reminder scheduled to be sent at a specific day and time (see Customizing appointment reminders for an appointment type). However, you can change this for each appointment. You can edit the date and time the reminder should be sent, add additional comments to the reminder message, remove a scheduled reminder, and add additional reminders.

Steps

1. In the appointment booking window, select the Reminders tab (icon that looks like a bell).

2. Any scheduled reminders for this appointment type are displayed.

To edit the date, time or add additional comments:

1. Select the reminder you wish to edit.

2. In the Edit Reminder window:

  • Type a Message - this will appear in the Additional Comments section of the appointment notification.

  • Change the Date and/or Time that the reminder should be sent.

3. Click Save in the Edit Reminder window.

4. Click Save again in the Reminders tab of the appointment.

To remove the reminder

1. Select the reminder you wish to edit.

2. In the Edit Reminder window, click the Click here link to remove the reminder.

3. Click Okay to confirm you want to remove this reminder.

4. Click Save in the Reminders tab of the appointment.

To add a reminder

1. Click +Add.

2. Enter a reminder Message, if desired, to appear in the Additional Comments section of the appointment notification.

3. Specify the Date and Time the reminder should be sent.

4. Click Save in the Edit Reminder window.

5. Click Save again in the Reminders tab of the appointment.

Updated May 10, 2021

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