You can configure the TELUS Collaborative Health Record (CHR) to display a default gender-specific avatar (based on the patient's gender identity/sex) or a universal avatar (if the patient or clinic has not uploaded a patient photo).

The following avatars are available in the CHR:


Gender Identity


Female, Transgender female


Male, Transgender male


Non-binary, Prefer to describe


📌 Note:


  1. From the main menu, click Settings > Patient.

  2. Under Additional Settings, scroll to Default Avatar.

  3. Select from the following options:



Gender based avatar

If no image is uploaded, a patient's default avatar is based on the patient's gender identity. If the gender identity is not selected, it will be based on the selected sex.

📌 Note: If their sex and gender identity are different, then the avatar selected is based on the patient's gender identity.

Universal avatar

If no image is uploaded, all patients will be assigned the to gender neutral avatar.

4. Click Save Extra Settings.

Updated July 6, 2021

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