You can add patient pictures to the TELUS CHR as avatar images. A patient's avatar image displays in their chart header, in their appointments and in many other areas of the TELUS CHR where the patient is listed or displayed.

If you do not add an image for a patient, a generic avatar displays by default. You can set this default avatar image to be gender-specific or gender neutral. See Setting default patient avatars.

The generic avatars that are currently available in the CHR are:


Gender Identity


Female, Transgender female


Male, Transgender male


Non-binary, Prefer to describe


📌 Note: once you have added an avatar, you cannot remove it and revert to the generic avatar.


  1. Save the patient's image to your computer or connect the device that took the patient's picture (for example, an iPad) to your computer.
    💡 Tip: Patient's can update their own avatar via a qnaire. See Creating a picture question in your Qnaire.

  2. Open the patient's chart. See Searching for patients.

  3. In the chart header, click the avatar image. The chart header expands.

  4. Click Update Avatar.

  5. Search for and select the image file. The patient's avatar is updated.

Updated October 26, 2021

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