Starting new conversations in instant chat

📌 Note: To get instant chat for your clinic, contact your TELUS CHR support team.

You can use instant chat for quick notifications or discussions about daily tasks or events related to internal operations. All conversations are stored in chat and can easily be accessed by clicking the recipients' name from the list.

📌 Note: When you log in, the instant chat widget also appears in the bottom-right corner. You can drag and drop it anywhere within the CHR window.

You can start a conversation with only one person or with a group of people.

Steps

1. From the main menu, click Chat or open the instant chat widget and then click the new chat icon.

2. Select the recipient(s) and click Go to chat or for multiple recipients, click Create group chat. The new chat conversation is created.

💡 Tips:

A green dot indicates users who are logged in and actively using the CHR.
A yellow dot indicates users who are logged in but are currently away.
To search for a person, in the search field above the list of names, type a few characters of their first or last name.
To start a conversation with an individual, you can also click Contacts and then select their name.

3. Type your message in the field at the bottom and press Enter on your keyboard to send the message.

Your message is sent to the recipient and appears in the conversation.

💡 Tips:

The chat window displays the day and time when the message was sent.
A single checkmark next to the message indicates that the message was sent but not yet read by the recipient.
A double checkmark next to the message indicates that the message was sent and read by the recipient.

Updated May 27, 2022