OLIS (Ontario Laboratories Information System) integration in the CHR allows you to import patient lab results directly. The steps to get connected depend on your situation—use the sections below to find the right path for you.
Once your CHR domain is configured for OLIS, you will see an OLIS button in the Patient Files section of every patient chart. For more information, refer to Importing lab reports from OLIS.
Your clinic has never had OLIS set up
1. Email the TELUS Health Care team at care.emraccounts@telus.com to request OLIS setup. Or, if you are in the implementation phase, contact your project manager.
2. TELUS Health assists with the initial paperwork and submits it to OntarioMD (OMD).
3. An OMD Practice Advisor contacts you to process the required provider agreements.
4. Once agreements are complete, TELUS Health configures the OLIS connection in your CHR domain and ensures all providers' license numbers are correctly entered in their user profiles.
OLIS is already set up and a provider is joining a group practice (FHO, FHT, etc.)
If your clinic operates under a collective Ontario Health provider agreement, you do not need individual provider agreements for OLIS. Since OLIS is already configured and your clinic's existing group agreement covers you, no action from TELUS Health or OMD is required.
1. Confirm with your OMD Practice Advisor that the OLIS agreement for your group is in place. If you do not know who your OMD Practice Advisor is, email support@ontariomd.com.
2. Add your CPSO or CNO number to the License number field in your CHR user profile. For more information, refer to Updating your user personal information.
OLIS is already set up and a solo provider is joining
If you are a solo practitioner sharing a CHR domain with other solo providers, you need your own individual Ontario Health provider agreement before you can use OLIS, even if OLIS is already configured in the CHR.
1. Contact your OMD Practice Advisor with your name and CPSO or CNO number. If you do not know who your OMD Practice Advisor is, email support@ontariomd.com.
2. OMD will initiate a new application to the Ministry of Health on your behalf.
3. Once your agreement is in place, add your CPSO or CNO number to the License number field in your CHR user profile. For more information, refer to Updating your user personal information.
📌Note: No additional configuration is needed in the CHR other than adding your license number. Your individual agreement is the only prerequisite.
Updated July 8, 2026