⚠️ Important: This topic applies to the new Instant chat. If you are using the previous Instant chat, and you want to transition to the new version, contact our TELUS CHR support team.

You can easily add inline replies to specific messages in a conversation. This is also very helpful when you want to reply to a specific message in group conversations.


1. From the main menu, click Chat and search for or click a contact's name to access the desired conversation.

2. Click the message you want to reply to and select Reply.

💡 Tips:

  • When you click reply, the chat window indicates that you are replying to a message.

  • You can cancel an inline reply by clicking x in the inline reply notification.

3. Type your reply and press the Enter key on your keyboard. Your inline reply is sent and also references the message you replied to; this helps you to keep track of the conversation flow.

Created November 23, 2021

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