Two-factor authentication (2FA) is an extra layer of security that requires you to enter a one-time code, in addition to your username and password, each time you log into the TELUS Collaborative Health Record (CHR). This makes it harder for unauthorized individuals to access your account and patient database.
When you log in to the CHR with 2FA enabled, after entering your username and password, you must enter a verification code that you get through your chosen method: SMS (text), email, or authenticator app.
📌 Note: Codes received through SMS (text) are valid for 5 minutes and codes received through email are valid for 10 minutes. Your authenticator app automatically changes the code every 30 seconds. All codes expire immediately after successful login, regardless of their original validity period.
If you exceed the maximum number of incorrect 2FA attempts, your account will be locked. When this happens, the system automatically sends you an email containing a secure link to unlock your account. This link is valid for 20 minutes.
Regardless of your permission level in the CHR, you can enable or disable two-factor authentication for yourself. You can also change how you receive two-factor authentication codes. Refer to Customizing your two-factor authentication method.
If you have the Edit Other Users permission, you can enable or disable two-factor authentication for any user in your clinic. Refer to Disabling two-factor authentication (2FA) for another user.
Updated March 18, 2025