📌 Note: PrescribeIT® is currently available only for TELUS CHR users in PEI. It is a beta feature, available to PEI prescribers in order to test and provide feedback. It will be more widely available once the beta period is complete.

If you are a provider enabled for PrescribeIT®, you must connect to the e-prescription service to be able to send prescriptions electronically. You must have two-factor authentication enabled; the connection to the e-prescription service is automatically established when you log into the CHR using two-factor authentication.

📌 Note: For PrescribeIT®, you must use SMS or an authenticator app to receive the two-factor authentication code. You cannot use email.

The connection is maintained for 12 hours even if you log out of the CHR. (Although you must enter the two-factor authentication code each time you log in, a new PrescribeIT® session is not started each time). If you manually disconnect from the e-prescription service or change your location, you must reconnect before you can send a prescription via PrescribeIT®. If you are not connected to the e-prescription service, you can still use the CHR to print or fax prescriptions; however you will not be able to send prescriptions electronically using PrescribeIT®.

You can confirm if you are connected to PrescribeIT® by clicking your avatar and viewing the PrescribeIT® connection status. You can also manually disconnect or connect to the e-prescription service from here.

Connecting to the e-prescription service


1. Ensure two-factor authentication is enabled for your account, and is using SMS or an authenticator app. For more information, see Enabling two-factor authentication for your account.

2. Log into the CHR with your username and password. When prompted, enter the authentication code for two-factor authentication and click Continue.

💡 Tip: If you can't receive the 2FA code (for example, if you have misplaced your phone), contact your clinic's CHR administrator. The administrator can temporarily change the two-factor authentication method or turn off 2FA for you. For more information, see Disabling two-factor authentication (2FA) for other users.

3. The connection to the e-prescription service is automatically established. To confirm you are connected, click your avatar. The PrescribeIT® status appears below your name and location.

📌 Note: If your currently selected location is not configured for PrescribeIT®, a message appears indicating this. Select Change Location and select a location that is configured for PrescribeIT®.

4. If you disconnected from the e-prescription service and want to manually reconnect without logging out, click your avatar and then select Connect PrescribeIT. You are prompted for your two-factor authentication code.

If the connection fails (for example, you entered an incorrect authentication code, the e-prescription service is down, or your account is not configured correctly), a message appears and the status indicates the connection failed.

💡 Tip: Click the Connection Failed status to see a description of the error.

Disconnecting from the e-prescription service

You do not need to disconnect from the e-prescription service at the end of the day, but you may want to disconnect if your session is about to expire and you want to extend your connection.


1. Click your avatar and then click Disconnect PrescribeIT.

2. You are prompted to confirm to disconnect your PrescribeIT® session. Click Okay.

3. To confirm you are disconnected, refresh your browser and then click your avatar. The PrescribeIT® connection status shows Not Connected.

📌 Note: If you change your location (avatar > Change Location) your current PrescribeIT® session is disconnected automatically. If the new location is enabled for PrescribeIT®, you are prompted for your two-factor authentication code.

Updated March 16, 2022

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