⚠️ Important: The Brother QL-810W and QL-810Wc models are only supported on Windows computers for the CHR.
Before you can print patient labels using a Brother label printer with TELUS Collaborative Health Record (CHR), you must first install both the Brother's b-PAC Client Component and the CHR's Brother Web Service application on the computer.
These helper tools are the bridge between the CHR and your label printer that run in the background.
The CHR is compatible with the Brother QL-810W and QL-810Wc models. Refer to the manufacturer to check that the hardware is compatible with your device and still supported.
📌 Note: You must use labels with dimensions of 29x90mm.
Steps
Confirm that the drivers for your Brother printer are installed. The latest drivers are available from Brother's QL-810W support page.
Download the 32-bit version of Brother's b-PAC Client Component from their support site.
Install Brother's b-PAC Client Component to its default folder.
Download CHR's Brother Web Service application from the help centre to any folder.
Download CHR's .lbx label template file from the help centre to the same folder.
Locate the ChrBrotherApp.exe file and double-click it to run.
Confirm it is running in the bottom right system tray.
You can now print labels from the CHR. To learn more, see Printing patient labels.
For additional Brother printer support, see Brother's QL-810W support page.
For additional Brother b-PAC Client Component support, see the user guide on Brother's b-PAC download page.
⚠️ Important: If you are troubleshooting with the support team, they may ask you to find or download Interop.bpac.dll from the help centre or find the log.txt file that is created in the same folder you place the ChrBrotherApp.exe file.
Updated October 30, 2024