When you book an appointment for a provider, available appointment types based on their working hours appear in bold, and the rest are greyed out. To learn more, visit Booking appointments.
To simplify and streamline your appointment bookings further, your CHR can now limit the appointment types that appear to only the types associated with a provider's working hours and location.
This is beneficial for large clinics with multiple locations who have a long list of configured appointment types that should not even appear as greyed out options.
This feature must be enabled or disabled by the TELUS CHR Support account. Contact the TELUS Health support team through the support chat for more information.
📌 Notes:
When booking appointments outside of a provider's configured hours, appointment types applied to the provider's working hours are greyed out. Any additional appointment types you see are the ones applied to other providers’ working hours that share your location. This also applies to virtual appointments.
When you book a physical (in-person) appointment, any virtual appointment types that have been applied to other providers' working hours that share your location, are visible but greyed out.
When you book a virtual appointment type, any physical appointment types that have been applied to other providers' working hours that share your location, are not visible.
If no appointment types (physical or virtual) are applied to a providers' working hours (Standard or Flex), only appointment types applied to the location or virtual appointments applied for the domain are visible but greyed out.
💡 Tip: Greyed out appointment types indicate they aren't available; however, you can still book them. Click Skip when a warning appears.
Updated November 23, 2023