Creating a letterhead
Updated over a week ago

You can add custom letterhead to letter and encounter notes, such as adding your clinic logo. When you print, fax, or send a PDF version of a letter or encounter, your letterhead appears at the top centre of each page of the document.

Each user can configure their own custom headers. You cannot configure a clinic-wide letterhead. The letterhead of the person who creates the letter or encounter is used, even if someone else later edits the letter. For example, if a provider creates a letter and an MOA edits it later, the provider's letterhead remains.

You can also choose to include the patient's demographics below the custom letterhead.

For best results, use a letterhead image that meets the following requirements:

  • .png or .jpg format

  • height of 180 pixels x width of 725 pixels, or with the same ratio

📌 Note: You can choose to display the letterhead image and patient demographics only on the first page of the PDF for all users (Profile Settings > Documentation Header Preferences). This feature must be configured by the TELUS CHR Support account. Contact the TELUS Health support team through the support chat for more information.


  1. From the main toolbar, click Settings > Templates > Custom Header

  2. Click Select Letterhead.

  3. Choose an image from your device and click Open. A preview appears.

  4. To automatically attach the patient's demographics below the header image, under Show Patient Demographics, click Enable.

  5. To save your new letterhead, refresh your browser (Press Ctrl {Cmd}+F).

Updated May 10, 2023

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