If your CHR account is integrated with TELUS Health eClaims, you can create, submit, and track insurance claims for all TELUS Health eClaims-enabled insurers. However, there are insurance companies that are not part of the eClaims service. You can add these insurance companies as payment issuers to your CHR.
When creating third-party insured claims from the Insured Billing section of the CHR, you select a Payment Issuer. When you add billing items to your claim, you search and select a code/description from a billing code list. This list is linked to the selected Payment Issuer.
You can either use custom codes associated with the payment issuer, or use provincial billing codes when you create a bill for the insurer.
If you use custom codes, add the codes associated with the payment issuer.
To use provincial billing codes when you create a bill, link an established billing code list, such as provincial fee items, to the payment issuer.
Steps to add custom codes
1. From the main menu, click Settings > Billing.
2. Under Default Payment Issuer Setting, click the gear icon
3. In the Billing Providers window that opens, beside the payment issuer, click Code.
📌Note: You can only add custom codes if, in the Edit Payment Issuer window under the Payment Form Type, you select General.
4. Click +Add and complete the fields in the New Code window using the below table:
Field | Description |
Code and Short Description | Type the code and description of the service offered. |
Currency | Defaults to CAD. If necessary, select a different currency from the list. |
Amount | Type the cost of the service offered. 📌Note: You can change this amount when you create a bill. |
Warning Text | To show a warning when you select the billing item, click Edit, type the message and click Update. |
Applicable Tax | Select the tax you want to include, such as GST or HST. 📌Note: If you do not see tax, configure the name and rates in Settings > Tax. Refer to Creating taxes. |
5. Click Submit.
6. To delete a code, click the x beside it and confirm your action.
7. When you are done adding codes, click Close.
Steps to link to a provincial billing code list
1. From the main menu, click Settings > Billing.
2. Under Default Payment Issuer Setting, click the gear icon.
3. In the Billing Providers window that opens, click the payment issuer’s name.
4. Under Payment Form Type, select BC - Medical Service Plan, Manitoba Health, or Ontario Health Insurance Plan to use codes from the specific provincial billing system when you create the bills.
5. Click Save.
Updated June 18, 2024