If you did not login to the patient portal using the one time passcode (OTP) within 15 minutes of delivery (depending on the clinic's set up), you will receive a message stating your OTP has expired.

Is this occurs, you can still login to the patient portal using another method.



  2. Click the Identification field.

    a. Under ID type, click the arrow and select one.
    b. Enter ID Number and/ or code (this is usually your health card number).

  3. Click the Email or Phone field.
    a. Select either Mobile or Email.

    b. Enter mobile number or email address.

  4. Click Apply.

  5. Click Next.

    A new page appears.

  6. Check your messages (email or sms) for a new OTP.

  7. Enter the new OTP in the One time passcode field.

  8. (Optional) You can select the checkbox next to Stay logged in. You will remain logged into the patient portal for 30 days.

  9. Click LOGIN.

For more details on how to use the patient portal, see Navigating the patient portal (for patients).

Updated: May 10, 2021

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