You can select multiple inbox messages and simultaneously apply an action to all of them. This allows you to quickly action on multiple messages e.g. marking multiple messages as reviewed at the same time.

📌 Note: This setting isn't enabled by default and must be enabled for desired users or accounts. To enable the setting, go to Settings > Account > Edit the desired account or user > Permissions > Settings Permissions > Inbox Mass Actions. For more information see, Modifying a user's permissions.

Steps

1. From the main menu, click Inbox.

2. At the top right, click the mass actions icon.

Checkboxes appear next to all messages as well as next to the inbox label.

3. Click the checkboxes for the desired messages. The mass actions bar is shown at the bottom of the window.

The mass action bar shows the number of items selected and how many items from the selected can be reviewed by you.

💡 Tip: You can select all messages in a specific inbox by clicking the checkbox next to the person's name in the inbox.

4. Click the desired mass action as follows.

Mass action

Description

Mark Done

Click to mark all selected messages as done.

Mark Reviewed

Click to mark the selected messages as reviewed.

⚠️ Important: Only the reviewable messages are marked reviewed.

Mark Urgent

Click to mark all selected messages as urgent.

5. A pop-up asks to confirm your action. Click Okay to confirm.

⚠️ Important: All inbox mass actions are irreversible. Once performed, you can't reverse a mass action.

The selected messages are marked done and the checkmark icon is displayed next to them.

📌 Note: Depending on the number of messages selected, you may see a loading screen before a mass action is applied.

Updated October 05, 2021

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