You CHR password is mainly used to login to your CHR account. At times you are asked to authenticate certain actions within the CHR like making changes to certain settings. You can change your password at any stage. We recommend that you change your password regularly for security purposes.

📌 Note: If you cannot remember your password, see Resetting your password.

If you have been locked out of your account because you attempted to login more than 5 times, reach out to your designated account administrator who has the permission, Edit Other Users. They can unlock your account. See Unlocking a user's account.


  1. From the main menu, click Settings > Security > User.
    📌 Note: Alternatively, at the top of the main menu, click your avatar image > Security.

  2. Under Change Password, type your new password in the Password and Confirm Password fields.
    📌 Note: The new password must contain at least 8 characters, and one that you have never used before.

  3. Click Save.
    An authentication window appears.

  4. Type your current password in the Current Password field to authenticate the action.

  5. Click Submit.

    You will receive a password change notification email.

Updated September 17, 2021

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