To ensure that the TELUS Collaborative Health Record (CHR) is as secure as possible, Google Chrome is the only recommended and supported web browser. For optimal performance, update Google Chrome whenever you're prompted.

💡 Tip: Because the CHR is a cloud-based system, we recommend refreshing your browser regularly throughout the day to ensure fast and efficient navigation. To do this, press F5 on a Windows workstation or Command+R on a Mac workstation.

Steps

1. If you do not already have Google Chrome installed on your computer, download the latest version from Google.

2. If you are a Mac user:
a) In your web browser, navigate to www.google.ca/chrome and then click Download Chrome.

b) Once it has finished downloading, double-click the .dmg file from your Downloads folder.

c) In the window that appears, drag the Google Chrome icon to the folder.

d) Chrome is copied to your Applications folder.

3. If you are a Windows user:

a) In your web browser, navigate to www.google.ca/chrome and then click Download Chrome.

b) Once it has finished downloading, double-click the ChromeSetup.exe file from your Downloads folder.

c) If prompted to allow the app to make changes, click Yes.

d) Chrome is installed and then opens.

4. Configure Chrome to enable pop-ups from your CHR site:

a) Open Chrome if it isn't already, and navigate to the CHR login page.

b) In the top-right corner of Chrome, click Customize and control Google Chrome (3 dots) > Settings.

c) In the new window that opens, click Privacy and security on the left and then click Site Settings.

d) Scroll down to the bottom, and select Pop-ups and redirects.

e) In the Allow section, click Add.

f) Copy your clinic’s CHR URL—click the address bar and highlight the URL. Press Ctrl {Command}+C to copy.

g) Press Ctrl {Command}+V to paste your clinic’s CHR URL into the Site field and then click Add.

5. Set PDFs to open in Chrome:

a) Navigate back to the Site settings and expand the Additional content settings section.

b) Select PDF Documents > Open PDFs in Chrome.

📌 Note: If PDFs are set to download instead of open, they will appear blank when you preview PDFs from the CHR.

6. Create a bookmark for your clinic’s CHR URL. To the right of your clinic's URL, click the star icon and choose where to save the bookmark.