TELUS Health offers an MSP billing service as part of your CHR license subscription. You create insured bills in the CHR and submit them to Teleplan. After MSP processes your bills (claims), they're automatically updated in the CHR.
As part of your CHR subscription fees, you can:
Create claims in the CHR
Submit claims to MSP through the Teleplan system
View and process remittances (claim responses) received from MSP
To transfer a provider's Teleplan to TELUS CHR
1. Contact Teleplan to notify them of the transfer date.
2. Contact the TELUS Health support team through the in-app support bubble or email chrsupport@telus.com - providing information on the provider joining your clinic and their expected start date.
📌 Note: If the provider started creating bills prior to being set up for Teleplan integration, you can still submit these bills after integration by linking each bill to their newly integrated billing practitioner. See Submitting provincial (MSP) bills created prior to Teleplan integration.