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Troubleshooting - no Dymo printer detected

Updated over a year ago

When you are using your label printer, and see the Alert for No Dymo printer detected, you should ensure the service is running correctly. A good troubleshooting method is to re-start the service.

Steps

  1. In the taskbar of your computer, check that your Dymo service is running.


    If the Dymo icon is not in the taskbar, you need to re-launch it:

    1. Open the Start menu.

    2. Type "dymo web" and select the Dymo WebService application.
      📌 Note: If you have a Dymo 550 printer, the application is named Dymo Connect Web Service.

  2. Right click {Control + click} on the D icon and make sure the service is started; you should see Started on port XXX. If it is not started, click Start service.

  3. Re-starting the service can also solve many issues:

    1. Click Stop service.

    2. Click Start service.

  4. If none of the above works, click Diagnose... to make sure Dymo is communicating with Chrome.

  5. Refresh your Chrome Browser after you have followed any of the above tips.
    ​
    You should now see the following message:

📌 Note: The TELUS Health support team is only trained on troubleshooting issues with the TELUS Collaborative Health Record (CHR), if the issue is specific to your device, you must consult your clinic IT administrator.

Updated February 26, 2024

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