Collaborative Health Record (CHR)

Before you can use&nbsp;virtual visits with the TELUS Collaborative Health Record (CHR), you must meet these requirements:

Pathways must be enabled on your domain. If you do not see the house icon for Pathways in the main menu, <a href="https://help.inputhealth.com/en/articles/5188450-contact-us">contact the support team</a> or the TELUS Health account management team at <a href="mailto:CHRAccountManagement@telus.com" rel="nofollow noopener noreferrer" target="_blank">CHRAccountManagement@telus.com</a>.

The patient's email address or phone number must be entered in their demographics in your CHR.

You must have a computer with a supported operating system, as well as a camera and a microphone. For supported operating systems, see <a href="https://help.inputhealth.com/en/articles/4457707-hardware-and-software-requirements">Hardware and software requirements</a>.

You must be running the latest version of Google Chrome. 

Patients must have a mobile device or computer with a supported operating system and web browser, camera, microphone, and a high speed connection to the internet. Patients must use the latest version of Google Chrome on a computer or Android devices, or Safari on an iOS device. 

- Pathways must be enabled on your domain. If you do not see the house icon for Pathways in the main menu, <a href="https://help.inputhealth.com/en/articles/5188450-contact-us">contact the support team</a> or the TELUS Health account management team at <a href="mailto:CHRAccountManagement@telus.com" rel="nofollow noopener noreferrer" target="_blank">CHRAccountManagement@telus.com</a>.
- The patient's email address or phone number must be entered in their demographics in your CHR.
- You must have a computer with a supported operating system, as well as a camera and a microphone. For supported operating systems, see <a href="https://help.inputhealth.com/en/articles/4457707-hardware-and-software-requirements">Hardware and software requirements</a>. 
- You must be running the latest version of Google Chrome. 
- Patients must have a mobile device or computer with a supported operating system and web browser, camera, microphone, and a high speed connection to the internet. Patients must use the latest version of Google Chrome on a computer or Android devices, or Safari on an iOS device.