Before you can use virtual visits with the TELUS Collaborative Health Record (CHR), you must meet these requirements:

  • Pathways must be enabled on your domain. If you do not see the house icon for Pathways in the main menu, contact the support team.

  • The patient's email address or phone number must be entered in their demographics in your CHR.

  • You must have a computer with a supported operating system, as well as a camera and a microphone. For supported operating systems, see Hardware and software requirements.

  • You must be running the latest version of Google Chrome.

  • Patients must have a mobile device or computer with a supported operating system and web browser, camera, microphone, and a high speed connection to the internet. Patients must use the latest version of Google Chrome on a computer or Android devices, or Safari on an iOS device.

Updated December 17, 2021

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