The TELUS Collaborative Health Record (CHR) is a robust web-based application that requires a reliable broadband Internet connection, the Chrome web browser, and a few other requirements.
⚠️ Important: To ensure the security of the CHR, Google Chrome is the only recommended and supported web browser. Using a different browser can result in sections of the CHR not loading, as well as validation errors that prevent you from using the CHR to its full capabilities.
High speed internet
💡 Tip: Visit www.speedtest.net while using your clinic’s Internet connection to verify the speed of your Internet. If your clinic primarily connects via a WiFi connection, check your speed in various places throughout the clinic to ensure stable Internet connectivity.
If using tablets for capturing patient data, a secure reliable Wi-Fi network is required or a reliable cellular data connection (3G/4G/LTE).
📌 Note: If you're running the CHR on a computer with less than 8GB RAM, we recommend:
Brother QL-810W (Windows only)
Dymo LabelWriter 450 or 550
Swipe card reader (Ontario)
- MagTek 21073062
- Unitech MS246
- ID Tech IDMB-334133B
If you are using remote pushing of questionnaires to a fixed kiosk, these additional ports must be available for Apple Push Notifications (APNs):
Devices to collect patient data (e.g. used to fill out Qnaires)
We recommend using modern devices, and ideally Apple devices. Generally, most devices released from 2019 or later will function smoothly using the CHR.
For clinics (using the Point of Care app):
If you have any further questions about a specific device or model, contact the TELUS Health implementation or support team (see Contact us).
Updated July 24, 2023