After you've created message templates, you can easily use them in your messages. This provides a quick and consistent way of managing your communications.
Use message templates for:
New or continuing internal messages.
Incoming faxes and documents.
New or continuing patient messages.
Steps
1. Create your new message using one of the following methods:
Internal message (refer to Creating and sending messages to users).
Inbox document or fax (refer to Adding attachments to messages).
Patient message (refer to Sending messages to patients).
The New Message window appears. It is the same regardless of which type of message you are sending.
2. In the top-right corner, click Template and select a template.
📌 Note: If you have French enabled in your CHR, and you have configured bilingual message templates, the message templates appear in your current CHR language.
The template is applied to your message.
📌 Note: After you select a template, the Title is automatically added to your message. This comes from the Subject field of the template.
For ongoing conversations, the Template icon is greyed out. The same process applies, however, the title will not be used.
3. Enter your message details (recipient, attachments, or mark the message as urgent) and then click Submit. Your message is sent to the recipient.
Updated November 17, 2025