You can create customized alerts based on patients' Qnaire scores. Providers receive Qnaire alerts via email or SMS when patients' Qnaire scores change compared to previous responses.

This is particularly useful when you want to track a patient's progress. For example, you can be alerted if the patient's Brief Pain Inventory Qnaire score increases by a certain amount or percentage, or the SCAT-5 and Rivermead Qnaires can be sent to patients on a recurring basis. You can also be notified if Qnaire scores increase by a certain predetermined amount.

You can also receive alerts when patients choose a specific response to a Qnaire question. See Configuring provider alerts based on Qnaire responses.

Steps

📌 Note: You must configure a custom score in the Qnaire before you can set up alerts.

  1. Start by creating a new or modifying an existing Qnaire. For more information, see Creating and modifying Qnaires.

  2. In the Qnaire builder, click the Publish tab.

  3. In the Publishing Checklist, at the bottom, select Yes beside Alert provider when the score has

    • To be notified when the Qnaire score increased compared to the previous Qnaires’ response score, select increased beside Alert provider when the score has.

    • To be notified when the Qnaire score decreased compared to the previous Qnaires’ response score, select decreased beside Alert provider when the score has.

    • To be notified if the Qnaire score decreased or increased by a certain percentage, select percent and add the percentage.

    • To be notified if the score decreased or increased, select score and add the score amount.

  4. To send email notifications to a provider, next to Alert Receiver Email, enter the provider's Email address.

  5. To send SMS notifications to a provider, next to Alert Receiver Phone, enter the provider’s phone number.

⚠️ Important: We recommend using email notifications instead of SMS. You can send unlimited free emails, whereas when you exceed your clinic's monthly SMS limit, you are charged. See SMS overage charges.

Updated October 31, 2022

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