When you send faxes from the TELUS Collaborative Health Record (CHR), they are delivered through the third-party vendor SRFax. SRFax attempts to successfully deliver your faxes three times. If the fax isn't delivered, you automatically receive an inbox message. From this message, you can access and easily re-send the fax.

💡 Tip: You can change how many times SRFax attempts to deliver a fax in your SRFax account.

For information about why your faxes fail, see Fax failures reasons.

You can also resend a failed fax to a new number (see Resending a failed fax to a different fax number).


1. From the main menu, click Inbox.

2. Click the failed fax. The fax contents appear in a new window.

3. At the bottom of the window, click Resend.

4. When prompted to confirm, click Okay.

💡 Tip: To skip the additional confirmation, select the Do not show this dialog again checkbox.

The CHR confirms that your resend request is in progress.

Updated June 23, 2022

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