When you send faxes from the TELUS Collaborative Health Record (CHR), it attempts to successfully deliver your faxes three times. If the fax isn't delivered, you will receive an inbox message. From this message, you can access and easily re-send the fax. For example, if the fax failed due to an incorrect number then you can easily resend it to the correct number.

For information about why your faxes fail, refer to Integrated eFax failure failure reasons (or SRFax fax failure reasons if you are not yet using Integrated eFax).

You can also re-send failed faxes to the same number (see Resending a failed fax to the same fax number).

1. From the main menu, click Inbox.

2. Click the failed fax.

3. The fax contents appear in a new window. In the top-right corner, click Fax.

4. The original fax number you sent the document to appears in a new window. Click the existing number to remove it from the list.

5. Select whether to send this fax to a contact or a facility.

6. In the Search Recipient field, type the first few digits of the new fax number. A list of matching fax numbers appears.

7. Select the appropriate fax number and click Send.