Viewing transaction details of submitted provincial claims (Alberta)

Once you have submitted a provincial bill to H-Link (i.e. saving a bill with the Ready To Submit status and waiting for the bill to be automatically submitted), you can view the transaction details for a specific billing item. This is particularly useful when you want to see the history of changes made to a bill or know when you were paid.

For example, you could see that the bill was submitted, came back refused, changes were made, the bill was resubmitted, and then you were paid.

💡 Tip: To view user actions, in the top-right corner of the Edit Insured Payment window, click Activity Logs. The user action, their name and the time they performed the action shows. To view more details such as status updates, click the details icon beside the action.

Steps

1. Open a provincial bill and click the information icon next to the billing item. A Transaction Details window opens.

💡 Tip: If you cannot see all the details, you can adjust the size of the columns by clicking and dragging the grey divider line between the columns. Alternatively, you can hover over the specific item to see more details.

2. In the Transaction Details window, you can see the following information:

Column	Description
Direction	This indicates whether the transaction was going out of or into the CHR. OUT: The claim is outgoing to H-Link. IN: The claim or information on the claim is coming into the CHR from H-Link.
Status	This status changes as the claim is processed. Claim submitted to H-Link (OUT): Queued: claim is saved with the claim status of Ready To Submit. The claim has a CHR Source ID assigned but has not yet been submitted to AHCIP. Prepared and Processed: claim is pushed to H-Link and is being prepared and processed. Submitted: claim is successfully submitted to AHCIP. The claim now has a claim # assigned. Claim processed and returned to the CHR (IN): Process: claim is still being processed. Accepted: claim is accepted by AHCIP. Paid: claim is paid by AHCIP. Held: claim is being held by AHCIP. Refused: claim is refused. The user can correct and resubmit the claim. Cancelled or Reversed: claim is not paid due to incorrect information.
Action	Action code (A, C, R or D) used. A - Add C - Change R - Reassess D - Delete
Paid Amount	The amount paid by AHCIP.
Processed At	The date and time for the specific transaction.
Claim #	A claim number is assigned once the status changes to Submitted. This number can be used when referencing a claim, e.g. in the claim appeal process.

📌 Note: To see the raw data of the transaction, click the downward arrow and select Show Transaction Data.

Updated August 12, 2024