In Manitoba, the TELUS Collaborative Health Record (CHR) integrates with SharedHealth/DSM (eHealth). eHealth pulls together information from different systems in Manitoba, including lab results, immunizations and x-ray reports.

With this integration, eHealth lab results are securely transmitted to your CHR inbox. You can then share the electronic lab results with other CHR users at your clinic and with your patient through our encrypted messaging tool. For more information, see Viewing electronic lab reports.

⚠️ Important: Labs are routed based on the provider billing number. Ensure that all billing numbers are entered accurately in the provider's profile. For more information, see Updating your user profile information.

Requesting an integration from eHealth

To integrate with eHealth you must first submit the Site Intake Form to eHealth via fax (204-926-9148) or email (

⚠️ Important: This request can take up to four weeks to process.

💡 Tip: To add a new provider to an existing eHealth account submit the User Account form.

eHealth creates the provider's setup on their end. Once completed, eHealth provides the provider's certificate and login information to whoever submitted the request (CHR support or yourself).

If you are configuring a new integration, you must then add this information to your CHR. If you are adding a new provider to an existing setup, you do not need to do this step, as they will use the existing configuration.


  1. From the main menu, click Settings > Labs.

  2. Next to Manitoba eHealth, click Integrate.

  3. In the log in window, add all required information provided by eHealth.

  4. Click the paperclip icon to upload the certificate and Private Key files. This is the only time you will require the files. Feel free to delete them from your device after you complete these steps.

    💡 Tip: On Windows, to ensure you see the certificate you downloaded, in the bottom-right corner of the file explorer, choose All Files (*.*)

  5. From the providers list, choose one of the following:

    • Current Provider: Labs are directed to the inbox of the account you are configuring. You will have one general inbox for all labs received.

    • Ordering Providers: Labs are directed to the inbox of the ordering physician. If no match is found, it will act the same as the Current Provider option.

    • Spread by Receivable Providers: Labs are directed to the inbox of the ordering physician and anyone CC'd on the report or listed under Report to on the lab requisition. If no match is found, it will act the same as the Current Provider option.

  6. Click Authenticate.

  7. Refresh your browser. You are now integrated with eHealth.

If you have any difficulties with this process, contact the TELUS Health support team through the support chat. We can then screen-share with you to complete the setup process. See Contact us.

Updated April 22, 2022

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