Before you can connect to the Alberta Netcare Portal from the CHR, an administrator must enable the Netcare Portal for the clinic, and each user must enter their Netcare user ID in the settings.

To enable the Netcare Portal integration for the clinic, you must have Integration Admin permissions. Each user must have Integration Settings permissions to enter their Netcare user ID. For more information, see Modifying a user's permissions.

1. In the CHR, from the main menu choose Settings > Integrations > Admin and then click Allow beside Alberta Netcare Portal.

2. A message appears asking you to confirm enabling the Alberta Netcare Portal for the clinic. Click Okay.

3. In the window that is displayed, click Save to enable the Netcare Portal integration for the clinic.

💡 Tip: If you have not yet installed Citrix Workspace on this computer, click the link in the window to open the Citrix website to view installation instructions and download Citrix Workspace (https://www.citrix.com/products/receiver.html).

1. In the CHR, from the main menu choose Settings > Integrations > My Integrations and then click Enable.

📌 Note: if you do not see the Alberta Netcare Portal listed, it has not been enabled for the clinic.

2. Type your Netcare Portal User ID into the field and click Save.

📌 Note: You should enter the second Netcare username used after your initial login. This is not the one configured on your keyfob.

💡 Tip: If you have not yet installed Citrix Workspace on this computer, click the link in the window to open the Citrix website to view installation instructions and download Citrix Workspace (https://www.citrix.com/products/receiver.html).

The Alberta Netcare Portal is now enabled and you can access it from a patient's chart. See Connecting to the Alberta Netcare portal for more information.