If AHCIP rejects an entire bill (all fee items), the status in the CHR shows Cancelled. To resubmit the bill, you must create a new bill. You can use the AB Cancelled Billing analytics dashboard to find all cancelled bills and see which ones have been resubmitted.

📌 Note: If some of the fee items were paid but others were rejected, the status is Attention Required. To manage these bills, see Managing refused or invalid bills.


1. From the main menu, click Analytics.

2. On the right side of the screen, select AB Cancelled Billing from the list. The dashboard appears.

💡 Tip: Use the Search field to search for a dashboard.

3. To filter the list, such as by provider, select the appropriate values for the filters at the top of the dashboard. For more information, see Filtering analytics dashboards.

4. In the top-right corner, click Load.

The Cancelled Billing - Not Submitted and Cancelled Billing - Resubmitted reports are displayed.

5. In the Cancelled Billing - Not Submitted report, click the three dots beside Payment Link for the first patient in the list and then choose Bill.

6. The patient's insured billing displays. Locate the cancelled bill and click to open it. Leave the cancelled bill window open.

7. Back in the Insured Payments list, click New Payment to start a new bill. Rearrange the cancelled bill and the new bill side-by-side so you can see both. This allows you to quickly reference the cancelled bill while creating the new bill.

💡 Tip: Zoom out if you are using a computer with a smaller screen and cannot see both side-by-side.

8. In the New Insured Payment window, change the status to Ready to Submit.

9. Complete the top portion of the bill as you normally would. Ensure the Billing Practitioner is set to match the one on the original claim, and select the Service Date from the Latest Appointment list.

10. Add the same fee items as the original bill. Click the clock icon to view the Latest Billing Items and select the fee item from the list.

💡 Tip: For ease of reference, add the fee item(s) in the same order as they appear on the original claim.

11. Edit each fee item to correct the error that caused AHCIP to reject the bill.

12. Click Save after all fee items for that patient have been addressed and Close the original bill.

13. Navigate back to the AB Cancelled Billing analytics dashboard to continue with the next patient on the list.

💡 Tip: Click Reload to refresh the reports and remove completed claims from the Cancelled Billing - Not Resubmitted report list.

Updated October 20, 2022

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