In Ontario, the TELUS Collaborative Health Record (CHR) integrates with Alpha labs. Alpha labs is a laboratory testing facility that offers diagnostic and imaging tests.
With the Alpha labs integration, your patient’s Alpha lab test results are securely transmitted to your CHR inbox. You can then share the electronic lab results with other CHR users at your clinic and with your patient through our encrypted messaging tool. For more information, refer to Viewing electronic lab reports.
⚠️ Important:
Labs are routed based on the provider's billing number (OHIP billing numbers). Ensure that all billing numbers are entered accurately in the providers’ profiles. For more information, refer to Updating your user profile information.
The CHR pulls lab results from the lab distributor every 30 minutes.
Steps
If providers want to receive labs from Alpha labs electronically within the CHR, you must register the providers with Alpha labs before TELUS Health can complete the lab integration.
1. Complete and fax the following forms to 416-449-2543:
📌Notes:
For the CMS Vendor Contact details, if you are still in the implementation phase, include your project manager’s contact details. Otherwise, the Name is TELUS Health, Telephone is 1 888-369-3643, and Email is chrsupport@telus.com.
Allow 10 business days for Alpha labs to process the request.
2. Once Alpha labs has processed the request, they send credentials to the person who submitted the request.
3. Contact your CHR project manager or contact the TELUS Health Support team and ask them to integrate Alpha labs with your CHR account with the following information:
The credentials you received from Alpha labs.
Default recipient inbox, i.e. the inbox that lab results should be sent to if unmatched to a provider.
How the labs should be distributed, by one of the following options:
Current Provider: Labs are directed to the inbox of the account you are configuring. You will have one general inbox for all labs received.
Ordering Providers: Labs are directed to the inbox of the ordering physician. If no match is found, it will act the same as the Current Provider option.
Spread by Receivable Providers: Labs are directed to the inbox of the ordering physician and anyone CC'd on the report or listed under Report to on the lab requisition. If no match is found, it will act the same as the Current Provider option.
Single Inbox: Labs are directed to the inbox of the account selected in Default Recipient above. You will have one general inbox for all labs received.
4. TELUS Health integrates Alpha labs with your CHR account and advises when it is complete and when you can expect to receive electronic results in your inbox.
If you encounter any errors or if lab reports do not download, contact our TELUS CHR Support team.
📌 Note: If a new provider joins your clinic, contact Alpha directly.
Created September 25, 2023