In Ontario, the TELUS Collaborative Health Record (CHR) integrates with Med-Health labs. Med-Health labs is a laboratory testing facility that offers diagnostic and imaging tests.
With this integration, Med-Health lab results are securely transmitted to your CHR inbox. You can then share the electronic lab results with other CHR users at your clinic and with your patient through our encrypted messaging tool. For more information, refer to Viewing electronic lab reports.
⚠️ Important:
Labs are routed based on the provider’s billing number. Please ensure that all billing numbers are entered accurately in the providers’ profiles. For more information, refer to Updating your user profile information.
The CHR pulls lab results from the lab distributor every 30 minutes.
Steps
If providers at your clinic want to receive lab results from Med-Health labs electronically within the CHR, you must register all providers with Med-Health labs before we can complete the lab integration.
1. Complete and submit the Med-Health Labs HL7 sign-up form.
📌Notes:
Under EMR Information (step 3 of 3), if you are still in the implementation phase, include your project manager’s contact details. Otherwise, the EMR Vendor Contact Name is TELUS Health, Phone Number is 1 888-369-3643, and email is chrsupport@telus.com.
Med-Health labs takes 48 hours to process your request.
2. Once Med-Health labs has processed the request, they send credentials to the person who submitted the request.
3. Contact your CHR project manager or contact the TELUS Health Support team and ask them to integrate Med-Health labs with your CHR account with the following information:
The credentials your received from Med-Health labs.
The Default recipient inbox, i.e. the inbox that lab results should be sent to if unmatched to a provider.
How the labs should be distributed, by one of the following options:
Current Provider: Labs are directed to the inbox of the account you are configuring. You will have one general inbox for all labs received.
Ordering Providers: Labs are directed to the inbox of the ordering physician. If no match is found, it will act the same as the Current Provider option.
Spread by Receivable Providers: Labs are directed to the inbox of the ordering physician and anyone CC'd on the report or listed under Report to on the lab requisition. If no match is found, it will act the same as the Current Provider option.
Single Inbox: Labs are directed to the inbox of the account selected in Default Recipient above. You will have one general inbox for all labs received
4. TELUS Health integrates Med-Health labs with your CHR account and advises when it is complete and when you can expect to receive electronic results in your inbox.
If you encounter any errors or if lab reports do not download, contact the TELUS Health Support team.
📌Notes:
Med-Health Laboratory does not stop sending paper copy lab reports. To stop the delivery of paper copy results, you must email Med-Health labs at support@mhlab.ca to notify them. TELUS Health cannot notify Med-Health Lab about this on your behalf.
If a new provider joins your clinic, contact Med-Health Laboratory directly.
Created September 25, 2023