What’s new in the CHR
Improvements
TELUS Collaborative Health Record Connect
CHR Connect is our new patient engagement app. With CHR Connect, you can connect to your patients, engage them in their own health journey and help enable continuity of care.
With CHR Connect, patients can:
Book and manage appointments
Receive appointment reminders and related information
Receive encrypted messages from their healthcare team and send replies
Complete pre-visit questionnaires on their mobile device
Meet their provider in a virtual visit
Receive relevant health information documents
Pay for privately billed services and download invoices for insurance documentation
Manage all of the above for family members
CHR Connect is being rolled out in phases. To start using CHR Connect now, contact chrconnectsupport@telus.com.
For more information, including an overview video, refer to TELUS Collaborative Health Record (CHR) Connect.
Location settings interface enhancements
As part of our ongoing usability and design improvements, the location settings now use clearer labels and button styles and the Locations tab moved from Settings > Scheduling to Settings > Account Information.
In the Locations settings, the Online Booking tab has been renamed to eBooking and now includes the Time Zone field (previously under the General tab).
📌Note: For clinics using role-based access control (RBAC), this feature will be enabled on a case-by-case basis. Our team will communicate with you when this happens.
Ontario: Integration with Ocean eReferrals
In Ontario, you can now send referrals through Ocean eReferrals directly from the CHR, streamlining communication with other healthcare providers and ensuring continuity of care.
Once set up, you create an outgoing referral like usual, then click Ocean eReferral and complete the referral in the Ocean portal.
A PDF copy of the completed eReferral is automatically saved in the CHR. And when the provider accepts the referral and books the appointment, the appointment date is saved in the Outgoing Referral in the CHR.
📌Note: Before sending an eReferral from the CHR using the Ocean portal, you must contact the eHealth Centre of Excellence (eCE) by completing the eReferral (Ontario eService Program) form.
For more information, refer to the Ocean eReferrals overview.
PEI: Fee code update
We added new fee codes and updated others that include specialties. When a fee code is not applicable to a specialty, you now receive an error that the services are invalid.
Fixes
Below is a list of bugs we have identified and fixed in this release. For more information, contact our TELUS Health support team.
When searching for a patient, the patient search window is always resizable and movable.
When creating a bill from the Visits tab, the diagnosis code entered into the encounter transfers to the insured payment fee item.
In the Messages section of the patient summary, the provider’s title is included in the Sender and Recipient fields. This is consistent with how the name is displayed in the Messages section of the patient chart (e.g. Start/Open > Messages).
After you open and close a message in the Snooze or Done windows of the Inbox, you no longer need to refresh the browser to see the message in the list.
When stopping a medication with an end date in the future, the original end date is no longer updated to the date you stopped it.
In Settings > Account information > Roles, longer role names and descriptions no longer overflow the name and description fields.
When there is a comma in a lab result value (i.e. in French format) for a manual lab report, the full value is displayed when hovering over the value in the graph.
When manually entering lab results, you can now scroll through the lab results in the Lab report preview window and the list of lab results will not hide the fields at the top of the window.
When you manually import a lab using Manual Lab Entry (HL7) as the Lab Distributor, after assigning a patient to the lab in the Inbox, the delete button appears on the lab report without manually refreshing the page.
For clinics using Healthcare Directory: If you added a contact from the Healthcare Directory and the Healthcare Directory feature was later disabled, the contact’s Medical Specialty is not cleared.
For clinics using role-based access control: If a patient chart or encounter is restricted to specific users and you do not have access, you can force access if you have the Patient chart/Encounter Access restrictions. Otherwise a permission denied message appears.
For clinics using role-based access control: Users with the Injections settings permission can once again edit injections.
For clinics using location-based access: When you update a group name (in Settings > Account information > Groups), the location in the list of groups no longer displays as the group name.
For clinics using the TELUS Clinical Content Library: When adding a form to an encounter template, you no longer see updated forms that have not yet replaced the previous version of the form.
Alberta: You can once again view transactions for a billing item on a submitted H-Link bill.