Healthcare providers who bill in multiple provinces can enhance their billing workflow by connecting multiple provincial billing integrations to their CHR user account. Providers can link their CHR user account to multiple billing integrations and customize default diagnoses for each province where they practice.
With this connection, providers can:
Submit claims across multiple provincial healthcare systems from a single CHR account, eliminating the need to switch between different accounts.
Maintain separate billing numbers for each region, ensuring full compliance with provincial regulations and requirements.
Switch seamlessly between different provincial billing integrations as needed, improving efficiency and reducing administrative time.
Steps to integrate the billing providers
Contact the TELUS Health support team through the in-app support bubble or email chrsupport@telus.com to set up the integration. For more information, refer to Public billing providers.
📌Note: To set a default billing provider, navigate to Settings > Billing > Public Billing Providers and click Select as Default next to your preferred billing provider.
Steps to select the default diagnosis set for each payment issuer
📌Note: To enable this feature, contact the TELUS Health support team through the support chat.
From the main menu, navigate to Settings > Billing.
Under Payment Issuer and Diagnosis Set Link, click + New link.
Define the default diagnosis set for each payment issuer. Refer to Linking diagnosis sets to payment issuers for more information.
Steps to create a bill
From an encounter, from the Visits dashboard, or from the patient's chart, perform one of the following actions:
If you're creating a new bill, click +New Payment. The New Insured Payment window opens.
📌 Note: For an encounter, go to the Billing Items section.
If you're reviewing or editing a bill that's already been created (for example, if the provider created the bill from the encounter), click the bill.
The Insured payment window opens displaying any insured billing defaults configured.
Update the Payment Issuer and Available Billing Provider as necessary to match the province you wish to bill for.
📌Note: When you apply an encounter or billing template without a billing practitioner specified, the system automatically assigns the appropriate integration based on the template's payment issuer.
Complete the bill using the standard process for the selected provincial billing integration.
Updated March 4, 2025