Improvements
Identifying the billing provider in billing data segregation messages
When billing data segregation hides an encounter’s insured payment, the name of the billing provider is now included in the message. This helps identify which provider’s financial data is restricted, especially in collaborative care settings where several providers contribute to a single chart.
New Analytics dashboard for Billing Delegation Setup
To view which providers in your clinic have or have not set up billing delegation, we created a new Billing Delegation Setup dashboard to provide greater transparency. From the main menu, click Analytics and on the right-hand side of the screen, search for and select the dashboard from the list. Refer to Viewing analytics dashboards.
If you don’t see this dashboard in your CHR, contact the CHR support team (Contact us).
Fixes
When you create a new patient chart with no data, you can now expand and collapse the patient data header as expected.
When patients’ birth days and months are reversed such as August 2 and February 9, the duplicate indicator in the patient chart is no longer triggered.
For clinics who have the redesigned letter editor enabled, in an encounter when clicking +Add Letter from the Referrals section, the Default Letter Template configured in Settings > Referrals > General tab now populates the Add letter window.
For clinics who have the redesigned letter editor enabled, in an encounter when clicking +Add Letter from the Referrals section, the fax button no longer appears in the Add letter window. To fax the letter, generate a PDF first.
For clinics using role-based access control (RBAC) and that have the redesigned letter editor enabled, you can now apply letter templates that contain Health Profile variables if you have the appropriate permissions to access that data.
In the Billing dashboard, you can now search for all billing codes using the Code filter, including codes such as panel management codes and FHO+ codes that were previously not returned in filter results.
When adding a private billing item to an encounter template, the correct private billing price now displays instead of an insured billing item with the same billing code.
⚠️Important: To apply this fix to existing encounter templates saved before this release, open each affected template and re-save it. For more information, refer to Creating or editing encounter templates.Ontario: For provincial (OHIP) billing, if you have Soft Validation enabled in your Insured Payment settings (gear icon next to +New Payment) and you create a bill without a diagnosis code, the bill is now placed in Attention Required - with Invalid billing item status rather than being submitted to MDBilling without the required information.
British Columbia: When using the +WSBC button to add a Form 8 or Form 11 billing item, the fee amount now correctly reflects the fee schedule for the appointment's service date, consistent with manually entering the billing code.
When patients request a virtual visit appointment using the eBooking platform, the appointment confirmation page now loads correctly and displays the Connect app name in the Virtual visit instructions in their selected language.
When a patient reschedules a confirmed appointment in their TELUS Health Connect app, eBooking platform, or the patient portal, and you confirm the request from the schedule, the Confirm notifications window now appears, ensuring patients receive timely confirmation of their rescheduled appointment.
📌 Note: New CHR versions are released on a regular bi-weekly schedule. However, there are times where a fix is released prior to the next scheduled release. These off-schedule release fixes are documented in the separate off-schedule release notes.
Be sure to also view the TELUS Health Connect release notes for related platform updates.