You can use a Dymo or Zebra label printer to print patient labels directly from the TELUS Collaborative Health Record (CHR). You can also customize these labels to suit your needs and specify how many labels to print (maximum 20 copies).

The CHR is compatible with the Dymo LabelWriter 450, Dymo LabelWriter 550, and Zebra GK420D.

Before printing labels, set up your Dymo or Zebra label printer. For more information, see Setting up your Dymo Labelwriter printer or Setting up your Zebra label printer.

💡 Tips:

  • Dymo labels: The best label size to use is the Dymo 30252 (1 1/8" x 3 1/2").

  • Zebra labels: Use labels with minimum dimensions of 1" x 2 1/8".

  • The Dymo 550 model must use authentic Dymo Labels or it will not print.

    • If the front power button is constantly blinking it means the label is put in backwards or that you are not using authentic Dymo Labels.


1. From a patient chart, click Start/Open > Print Label.

A preview of the label opens.

💡 Dymo Troubleshooting: If you receive the error "No DYMO printers detected. Please install a DYMO printer to continue" even after you set up your label printer, contact the support team via the live chat bubble. You can also troubleshoot on your own, see DYMO Printer Alert - no DYMO printer detected.

2. To customize what is printed, click a field in the label and make any modifications, additions, or deletions.

3. When you are satisfied with the label, click Print Label.

4. When the label is printed, click Okay to close the print alert window.

Updated July 28, 2022

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