Troubleshooting - validation errors when signing an encounter

There are some common reasons you may see a validation error when signing an encounter. Typically the validation error describes the error reason.

The following table shows common errors and how you can solve them.

Error	Possible solutions
Validation Error	If the validation error has minimal information, it is typically related to billing. Some common reasons are: Issues with the patient's identification. Ensure that the patient's identification type is associated with an issuer (commonly seen in BC billing) and that their identification is not missing information, for example an MHSC number (commonly seen in MB Billing). The Billing Practitioner is not selected. You should choose a billing practitioner. A bill is missing a billing code or a diagnostic code. Ensure that the bill has no errors.
Schedule email or phone can't be blank	This error occurs when there is a Follow-Up Qnaire scheduled to send after the encounter is signed and the patient is missing either their email or phone number. Change the delivery method of the Qnaire. For example, if you have the patient's email address but not their phone number, ensure that the delivery method is email. For more information, refer to Setting up scheduled or follow-up Qnaires. Add the missing information to the patient's demographics. For more information, refer to Updating and validating patient demographics. Remove the Qnaire from the encounter.
Respondent is not an email	This error happens when there is an issue with the patient's data. In the encounter, there is a patient data point, specifically the patient's email, that is in an invalid format. To fix this, you must find the patient data point and update it to a valid email address.

If none of the above has helped, contact the TELUS Health support team through the support chat.

Updated February 26, 2024