You use billing item templates when you bill patients and/or third parties regularly, for example insurance companies and lawyers. You can customise billing item templates and group billing codes together. The billing codes can be pulled from provincial billing systems or you can create clinic-specific billing codes.

By default, your clinic has one third-party and one private billing template in your CHR domain: Third Party and Private Pay.

If you use billing item templates when you create third-party or private bills, TELUS Health can associate each billing item template to an invoice template for you. We can also create new invoice templates for you. See Variables for use in third-party and private invoice templates.

To request changes to your default billing templates, contact the TELUS Health support team through the in-app support bubble. See Contact us.


1. From the main menu, click Settings > Billing.

2. Under Billing Item Template, click the gear icon.
A Billing Providers window appears.

3.Click +Add.
A New Payment issuer window appears.

4. Under the General Tab, complete the following fields:




Name of the billing provider, e.g. third party name.

Unique ID Code

Your unique ID code. It can be alphanumerical. This appears under the name.

ID Format

Your unique ID format.

Payment Form Type


  • General to pull from custom codes when you are creating the bill.

  • Medical Service Plan to pull the codes from the British Columbia billing system when you are creating the bill.

  • Manitoba Health Card to pull the codes from the Manitoba billing system when you are creating the bill.

  • Ontario Health Insurance Plan to pull the codes from the Ontario billing system when you are creating the bill.

Custom Fields

Click + Add Field to add custom fields that will be available when you create a bill.

An Edit Field window appears:

  1. Under Name, type the field name.

  2. Under Extra, select Required if the user must enter data into this field in order to save the bill.

  3. Click Update.

📌 Note: Base Amount, Quantity, Service Date, Time and Comments are standard fields that are automatically added to your template. Base Amount, Quantity, Service Date and Time cannot be removed.

5. Click Save.
The Billing Providers window appears with the newly-added template.

6. To delete a third-party or private billing item template, click x.

7. Click Close.

8. Refresh you screen to see the changes made.

Updated: November 24, 2021

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