You receive the report in your inbox, if your license (CPSO) number matches the one on the report, otherwise the report goes into a shared default inbox. The lab report will also save to the assigned patient chart (under Patient Files) with you set as the owner. For unmatched labs, see Managing unmatched lab reports.

⚠️ Important: Ensure your licence number is saved under your profile (see Adding credentials to your profile).

To configure HRM for your domain or connect a new provider, see Health Report Manager (HRM) (Ontario).

The Collaborative Health Record (CHR) automatically connects to and downloads HRM reports every 30 minutes by default.

📌 Note: You can change the auto-polling interval to anywhere between 30minutes to 6 hours by clicking Settings > OntarioMD > Settings. Click the field under Polling Interval and select a timeframe. Click Save HRM Settings. The appropriate interval depends on how frequently your clinic needs to be aware of new reports. See Configuring your HRM polling interval (Ontario). This feature must be configured by the TELUS CHR Support account. Contact the TELUS Health support team through the support chat for more information.

💡 Tip: The TELUS CHR Support account can manually download reports at any time by clicking the cloud icon in the upper right corner of the inbox and refreshing the page after a few seconds. Contact the TELUS Health support team through the support chat for more information.