You receive the report in your inbox, if your license (CPSO) number matches the one on the report, otherwise the report goes into a shared default inbox. The lab report will also save to the assigned patient chart (under Patient Files) with you set as the owner. For unmatched labs, refer to Managing unmatched lab reports.
⚠️ Important: Ensure your licence number is saved under your profile. Refer to Adding credentials to your profile.
To configure HRM for your domain or connect a new provider, refer to Health Report Manager (HRM) (Ontario).
The system automatically connects to and downloads HRM reports every 30 minutes by default.
📌 Note: You can change the auto-polling interval to anywhere between 30minutes to 6 hours by clicking Settings > OntarioMD > Settings. You must have the OntarioMD settings permission to access these settings. Refer to Configuring your HRM polling interval (Ontario).
💡 Tip: The TELUS Health Support account can manually download reports at any time by clicking the cloud icon in the top right corner of the inbox and refreshing the page after a few seconds. Contact the TELUS Health support team through the support chat for more information.
Updated April 1, 2026